Getting help when you need it is important and we’ve invested hundreds of thousands of dollars in providing the best support resources we can and to ensure you get answers to your questions as quick as possible.
Here is a quick overview of the help resources you have available.
1. Search our online help articles first
Chances are the answer to your question may be in a help article we’ve already created. Visit help.deconetwork.com and search or browse for a help article.
2. Raise a support ticket
Didn’t find what you need? Don’t worry! Raise a support ticket and our team will help you. Our support Client Services team work 24 hours a day Monday to Friday to help you with your needs.
- Log into your DecoNetwork website.
- Click ‘Admin’ then select the question mark icon in your top blue bar:
- Select ‘Raise Support Ticket’
Your past tickets will be listed here for you to view and access at any time.
3. Ask a member of our community forums
We have a thriving community of thousands of decorators in our community forums. Visit www.deconetwork.com/forums and join. It’s free!
from DecoNetwork Blog https://www.deconetwork.com/blog/getting-help-from-deconetwork/
Hover your mouse to Deconetwork.com
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