Client Support FAQs – December 20, 2018

This series highlights commonly asked questions among DecoNetwork clients over the past week. We will be posting the most common questions of the past week each Thursday with commentary and links to DecoNetwork Help Articles to better assist you in finding the resources you need.

This week, since we’ve got so many new and long-time licensees, we’re focusing on account setup and how to go about going live on DecoNetwork!

Thanks for reading!

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How do I go about getting my site set up?

That is a loaded question, and we are definitely here to help.

Setting up your account here with DecoNetwork is different for everyone’s business. Depending on your location, your preferred catalogs, and your decoration processes, it could involve any number of pages, help articles, and videos. With that said, there are some very basic steps you can go through to at least have the foundation set up. 

The top three things you need to get set up in order to go live are product pricing, payment methods, and shipping methods. Part of the confusion for new licensees comes from figuring out what to focus on early and what to worry about for later. That’s where orientations come in.

To get a taste of the orientation experience for both new and long-time subscribers, we’re releasing our Step-by-Step Guide to DecoNetwork Setup. We’re also including it as a PDF for you to download and refer to for help articles and videos. From time to time this may be updated, and when it is, it’ll be released as part of the Client Services FAQs Series here on the DecoNetwork Blog.

With that said, let’s get started:

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DecoNetwork Step by Step Setup

This is an overall checklist of things that you need to visit for setup. Most of these items we covered, however, there are several additional articles on the list that we recommend reading before going live.

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• Initial Guides and Videos:
  • Setup Guide
  • Orientation Video
• How to Add a Custom Product:
  • Add Custom Product
• How to Import Product in Bulk:
  • Importing Products
  • Required Files for Importing Products
• Information on Pricing and Pricing Tables:
  • How Pricing and Commission Works
  • Product Pricing
  • Decoration Pricing
    • DTG Printing Price Tables
    • DTG Printing Production Settings
    • Sublimation Price Tables
    • Sublimation Designer Settings
    • Sublimation Production Settings
    • Embroidery Production Settings
    • Embroidery Price Tables
    • Screen Printing Production Settings
    • Screen Printing Price Tables
• Setup Information for Payment Gateway:
  • Payment Methods
  • Payment Gateway Option Descriptions
• Setup Information for Shipping Methods:
  • Shipping Methods
  • Create Accounts with Shipping Providers
• Business Hub Overview:
  • Business Hub
  • Order Overview
  • The Order Lifecycle

For DecoNetwork Support:
Check out our Help Articles
Check out our YouTube Channel
Submit a support ticket in your account
Call your country’s support number

Download your DecoNetwork Setup Guide Here

from https://www.deconetwork.com/blog/client-support-faqs-december-20-2018/

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